Robert V
Wedding: 10/13/12
After doing a fair amount of research on engagement rings, I was fortunate to come across the Diamond Castle. I had visited a few local family owned jewlery stores and wasn't making much progess. I had viewed a handful of nice stones, however, none of them had the "wow factor" I was looking for. On a whim, I decided to visit the store to see their selection. When I walked in, I was amazed at the amount of quality inventory they have in the store. Although the selections were very nice, I requested Ray to have a few more brought in to view. I gave Ray my price range and overall vision of what I was looking for. Ray did some research and selected 3 stones to be brought into the store. He did a great job of selecting the best stones (ie. weeding out the not so desirable ones) and gave a detailed honest opinion/evaluation of each of them. I selected the diamond (one that Ray had brought in) and disussed having a custom setting made. Once again, I gave Ray my vision and we were able to come up with a ring design. Upon my visual approval, he had a mold cast. The mold came in, as drawn up, and I proceeded to approve the ring setting. The ring took about 3 weeks to make and it was AMAZING!!! The quality and craftmanship of the ring really set the Diamond Castle apart. Ray's knowlege and overall professionalism was very impressive and really made the process an enjoyable experience. He was very attentive to my thoughts and desires and did his utmost to fulfill my expectations. Ray's genuiness really set him apart from the others. He made me feel comfortable throughout the process and exceeded every expectation. Ray was very open/honest and did his best to provide an excellent value for the services rendered. Ray did an amazing job of setting realistic expecations and making good on his word. I would definitley recommend friends/family to go to the Diamond Castle and especially go to Ray!!!
lorigreen3
Wedding: 12/12/11
I went to to the diamond castle for the first time a few days ago and i was very overwhelmed when i first walked in by the size of the place. I was immmediately welcomed by a friendly , knowledgeable salesperson Wendy. Wendy was so helpful and patient the whole time i was there and showed me the most beautiful earings for my daughters for christmas within my price range. They loved them as much as i did and i would definitly request Wendy to help you with what ever you are looking for on your next trip to The Diamond Castle. Thank you Wendy!!!
SCDIVA
Wedding: 9/10/11
There are no words we could find to express our heartfelt gratitude to Ray at Diamond Castle. Our experience from engagement ring shopping to finding our wedding bands was beyond amazing. Ray truly values his customers and treats them like family. He spent hours with us finding the perfect center stone for my engagement ring, one that is absolutely breathtaking. There is not a day that goes by that I do not get complimented on my engagement ring and wedding band. Truly stunning. Our experience was so amazing that my husbands brother also used Ray for his engagement ring purchase. Ray has become someone so special to our family. Your wedding rings are such an intimate part of marriage and there is no other person I could ever see a part of the process then Ray. We constantly refer people to him. He is truly one in a million. If you are looking for a reputable place with outstanding customer service, Diamond Castle is it.....and RAY is a must!
BS
Wedding: 4/16/11
My husband and I purchased our wedding bands at Diamond Castle and the service was outstanding. First, I was able to get my engagement ring resized in only 15-20 minutes. Next, Nancy took the time to show me various types of wedding bands that would match my engagement ring. Also, she helped my husband choose a beautiful wedding band that matched mine. Overall, we were able to purchase our wedding bands at very competitive prices. Nancy's customer service was excellent and it was a pleasure talking and working with her.
Alaina
Wedding: 3/4/11
We bought our wedding bands from Diamond Castle. We worked with Robin and she was very helpful and friendly. She offered to have my engagement ring cleaned even though it wasn't from there and I thought that was really nice. The selection at Diamond Castle is really great. We were both able to find bands we really liked. We are really happy with the bands we picked out but I will say that Diamond Castle seemed to be on the expensive side compared to other jewelry stores. However, their excellent customer service is worth paying a little bit more for.
octoberbride2010
Wedding: 10/8/10
Diamond Castle saved the day! My fiance and I went to many local stores in the Mercer County area and were not having much luck finding a diamond with the features and price point we wanted. A family friend suggested my fiance see Maurice at Diamond Castle and he was so helpful to my fiance and found a diamond right away. We had already purchased the setting and wedding band at another place and when we had some issues with the setting a few months later Diamond Castle also fixed it in their repair center. I would highly suggest Diamond Castle to anyone looking for a big selection at great prices!
MRicci10
Wedding: 10/1/10
My husband and I both got our wedding bands from Diamond Castle. I also got my engagement ring band from there. We were always greeted at the door upon arrival, and usually with a friendly handshake. The jewelery may have been a little over priced, but the quality was very good.
Amy
Wedding: 9/25/10
Love this store!! On my first visit there was a minor issue. While trying to get ideas for my wedding band an associate was more interested in texting than helping me. 2nd time in - GREAT experience! Wendy was so helpful and patient. We got an amazing deal on both wedding bands. I also was browsing for earrings for the ceremony and was having a really tough time. Maurice helped me and really went the extra mile in trying to find something for me. The thing I really appreciated was him calling me personally to tell me he couldn't find what I was looking for. Its ok not to have it. The call was impressive from a customer service standpoint. I will be buying ALL jewelry here going forward..ps- the texting associate helped me on another day and was actually pretty good - no texting..:)
MrsO092510
Wedding: 9/25/10
We husband and I bought our wedding bands at Diamond Castle. We had gone to a couple of different places before that, but had pretty bad experiences and had not found anything that we were happy with. My engagement ring is a bit hard to match. However, when we went to Diamond Castle, we both found rings we were happy with. My rings match like they were a set, which they are not. Less than 2 months after our wedding, one of the diamonds fell out of my wedding band and was lost. To say I was distraught about it, would be an understatement. When we went into the store, we saw Maurice (who had sold us the rings in the first place) and he took the ring back and replaced the diamond free of charge. He also built up the setting to make the ring setting more stable so we are hopeful that the diamonds will never fall out again. We were / are very happy with the service Diamond Castle provided and will definitely return in the future (or at least I'm hoping my husband will! :) )
Jackie B
Wedding: 9/15/10
I can't get enough of diamond castle!! I love walking in there and browsing around. They have a huge selection of jewelry and their prices are reasonable. The service and help makes me feel like part of their family. Though they are all nice, Kathy is my favorite person. She has a glowing personality and looks for the best interest of her customers. Not only have I purchased personal jewelry from her, but I recently got engaged (yay!) and my fiance told me how wonderful she was helping with the setting and the stone. She also helped in "throwing me off" the day of my engagement. Like, who does that! AWESOME! Thanks for everything Kathy!JB
rugal28 and Manish
Wedding: 8/14/10
We got a promotional coupon from a wedding website for Diamond Castle so we went and checked it out. I am so glad that we did! They had a great selection, great prices, and our rings were engraved sooner than expected. I look forward to going back to the store for other occassions.
Meagan
Wedding: 6/12/10
We got our wedding bands from Diamond Castle and had a really good experience. My husband really wanted black diamonds in his band and since they make their own rings there, they were able to switch out the white diamonds for black ones. The ring was perfect when we got it a couple weeks after we ordered it. We also got a good deal since we bought both wedding bands there and my husband bought my diamond tennis bracelet there as well.
bk
Wedding: 2/1/10
well i went there for a engagement ring, they have tons of choices. the only problem that they only wanted to sell what they had didnt really want the prices seemed ok . They have a huge selection of stuff so iwould recommend going there but would also recommend shopping around
k
Wedding: 9/5/09
I’ve been to the jewelry store on RT 9 in Marlboro NJ. “DIAMOND CASTLE” looking for wedding bands after the ENGAGEMENT RING that we bought from them with a help from another PERSON that’s not there anymore. Although my experience in the store was OK and the selection was good, I was very disappointed in the staff. not all of them ,as I said we were helped with our E/R before and loved it so much, but one person in particular goes by the name of LINDA .she was unprofessional ,loud ,arrogant ,snobby .but best of all, or should I say ”WORST OF ALL” dressed so reveling and so (STREET LIKE) that I was embarrassed to go back with my boyfriend again to look at the bands that we asked to see earlier .We can all agree that there’s a difference between “Elegantly” sexy, and ………… a word I refuse to use.One advice for you guys out there; be selective of who you deal with, and definitely no LINDA.K C
Bill
Wedding: 4/4/09
All I can say is wow. When you go there ask for Theresa. She will help you with all of your needs. I gave her my budget, told her what I was looking for and created a custom one of a kind engagement ring that was perfect. My girlfriend at the time was shocked that I could actually pull something off like this and it was partly because of Theresa and Diamond Castle. Their selection is enormous. If you cant find what your looking for, they will get it for you. They only sell quality products and you definitely can tell between this store and a wholesale place like Kay or Whitehall. I shopped at both of those places for years and will not go there again. In the past year I've purchased an engagement ring, both our wedding bands, and her wedding day gift and each time it was a pleasurable experience. Also, a BIG bonus is that you can upgrade your engagement ring at any time. So say you couldnt afford that 2.0 carrot center stone (that she wanted to desperately) at the time of your engagement but decided to do it for an anniversary present a few years down the line. They will take what ever price you paid for the stone at the time of purchase and put it towards the new diamond. I have already recommended her brother who recently got engaged and several other friends. I will be a lifetime customer.
njbride
Wedding: 7/20/08
Great value and extremely easy to deal with. Ordered my ring on a rush because I procrastinated until the week before the wedding. Everything came on time and exactly as they said it would.
NJBride08
Wedding: 6/28/08
Diamond Castle was great to work with and gave us an AMAZING price. Their jewelry selection is huge and they are willing to work within your budget. The only reason they are getting man A- is because when we brought our cake cutter in to be engraved, they spelled my name "Danillle" and the engraver tried to cover it up. It's not too noticeable, but we had the cake cutter engraved 2 days before the wedding and didn't have time to get a new one. I just wish they would have compensated us for the mistake.
Ray
Wedding: 6/28/08
I would like to take the opportunity to refute KC's review. My wife and I have been a loyal customers of Diamond Castle, (and especially Linda) since 2008. Two of my friends who grew up in the area (who did not know each other) highly recommended I see her. I got a fantastic price on my engagement ring, along with my wedding band. There was a discrepancy with my ring and Diamond Castle FedEx'd me a new ring the week of my wedding! Because of my satisfaction with their high level of service, I have recommended Diamond Castle to three of my colleagues; they promptly purchased their engagement/wedding rings through Linda. In fact a friend from Ohio ordered a Tiffany's style ring with Diamond Castle and saved over $5K. He and his fiancee still thank me to this day b/c of their satisfaction with the quality of the ring, and the price they paid. I am perturbed by the personal attacks that KC has launched on Linda. Clearly she has an agenda with her and not the establishment itself. Linda is one of the finest people I know in this business and my wife and I have developed a special trust with her that I don't have with other places. I hope you as an intelligent reader disregard the nasty comment and read the other positive reviews. I firmly believe that you will be a life long customer as myself and my friends have been.
jciagl
Wedding: 7/8/07
They had a variety of rings to choose from. My engagement ring was uniques and could not fiind a ring that would go with it. The woman who helped me was able to call around and find a ring that actually went perfect with it and its gorgeous!
Catherine
Wedding: 4/22/06
Wonderful jeweler. I designed my own engagement ring - wanted a ruby rather than a traditional diamond. Maurice patiently brought in ruby after ruby until I found "the one." Then he created the perfect setting for my special stone. I constantly get compliments on what a unique and beautiful ring it is. It was a perfect experience from beginning to end. Everyone was pleasant and professional, and all committed dates were met.